Home > Local Government, Local Politics, Planning, Planning, Principles > Cheltenham BC and Boots Corner: Like local government across the UK, officers and councillors aren’t listening to the real boss, and change is well overdue

Cheltenham BC and Boots Corner: Like local government across the UK, officers and councillors aren’t listening to the real boss, and change is well overdue

Boots Corner

I’ve been out of local government for nearly three and a half years. But I have continued to watch the continuing chain of messes being created within our Gloucestershire Boroughs and Districts. Usually because someone or a very few people with power and with influence have personal ownership of and therefore investment in some ‘great’ idea. Ideas which are nearly always in some way about them, their career, their legacy or future. Wholly impractical ideas which are then misrepresented as being beneficial to the people they are actually responsible to. The people that they all represent.

There is some rich irony in the fact that lessons are never learned by these same people who have responsibilities not only to themselves, their jobs or their Political Parties.

Lessons are there to be taught through everything these public organisations do. They may appear to arrive in different form, but the same mistakes are being made time after time, over and over again.

Planning, for all the questions which surround it’s often arbitrary processes, has regrettably become the most day-to-day example of all that’s wrong in local government.

The Local Planning Process continually demonstrates all that is wrong with the wider system itself. But the problem is only in small part due to laws and regulations, and actually more about the people who manage and implement government processes, their ideas, motives and yes, the ties that bind them to their ‘interpretations’ within the protectionist culture and environment in which they work.

Watching the Boots Corner fiasco unfold over recent months has been like reading a text-book example of what happens when Planners and their Political Masters get things wrong. What people experience when Councils come up with a ‘great idea’ to improve things, but overlook the most important consideration in the room: What the impact and consequences will be for the people and businesses whose interests they are actually paid and elected to look after.

It doesn’t take many conversations with local business people, residents, employees and regular visitors from local feeder Towns to know that these changes at Boots Corner are idealistic at best, but practically awful.

The changes are having an impact not only on the Centre of Cheltenham itself, but are loading traffic onto the already congested main roads around the Town at rush hour, and now jamming back streets and almost certainly creating rat-runs unseen at every opportunity in between.

The change at Boots Corner is unnecessary. It’s not improving the Town Centre and nobody apart from the Planners and whoever on the Council they have convinced of the validity of this Scheme really has any idea what the real benefit of these changes are to anyone using Cheltenham Town Centre.

And that’s right now. Just wait until the long-awaited John Lewis Store opens its doors and visitor numbers really do burst through the lid.

Now don’t let anyone tell you that the Council is not aware of how people feel. If you follow local news, you cannot miss the disquiet that the changes in late June have raised. This is not Nimby-ism. It’s real people voicing genuine concern over the impact of poor decision making which is now having meaningful impact on their everyday lives.

The travesty is that instead of listening, and for fear of admitting being ‘wrong’, the Council is doubling down and now adding oversized flowerpots, cycle racks, benches, a lot of unhelpful white lines and yes, some artificial grass sat on the lump in between.

And there’s unlikely to be any mistake about the drawn-out nature of the timing of additions either.

Why? Well it’s all to give a repetitive sense to us all that this change is permanent. That when they tell us all that the trial was a success, that with hindsight it will feel like its permanence was always inevitable. That there was no option or reason to change their minds at any point in between.

But this simply isn’t true. And any tales you are told about decisions taking a long time to reverse in Council, or that a trial period must be seen through to its end to be valid are disingenuous at best.

There is no inevitability of confirmation for these changes at Boots Corner or indeed permanence of this change. It simply hinges on what the Officers and therefore the Councillors ultimately decide and however they choose to harvest and then interpret their ‘data’.

The fact is the Council could reinstate the pre-June road system within a few days if they really had doing what’s right for Cheltenham, in mind.

However, it is only fair that no Officer or Councillor be singled out and in some way blamed for what is happening in the Centre of Cheltenham right now.

The whole Government system is rotten with a protectionist and self-serving culture, only made worse by the quasi-bankrupt state of the Government and Public Sector, with austerity being a big part of the problem, but a significant way from being the cause.

But this in itself doesn’t mean that Cheltenham and indeed any of our Local Authorities cannot choose to be different.

The Council has the choice to be big about it. To listen. To gain respect from local people and businesses for trying something new but recognising it doesn’t work, for listening AND HEARING what is being said and quickly responding. To be adaptable to changing things that aren’t right and not get hung up at a personal level about what appearing to take a step back might look like.

Decisions are being made big and small within local authorities up and down the Country which have very little to do with with the people. And in case anyone isn’t sure, that’s the boss that Officers and Politicians ALL ultimately work for.

Locally the latest one is Boots Corner. In terms of direction, this one is definitely going the wrong way, and poor decisions which are having a real impact on daily life in Cheltenham are not the kind of change in local government that we all so badly need.

How about surprising us all and doing what’s actually right, rather telling us that’s what you are doing?

 

You can read some more of Adam’s writing about the realities of Local Government and the wider Public Sector here and here.

 

  1. Alastair Chambers
    October 5, 2018 at 8:41 am

    Fully agree
    What a mess
    Back roads congested
    And the road leading through the centre from the TOWNHALL to Winchcombe street is now the new rat run. Removing traffic from one side of the high street the 500m down the road.

    Ridiculous

  1. October 13, 2018 at 10:34 am

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