With the Boots corner closure remaining firmly in local minds, the Council attempts to write the concern off as nothing more than the views of a ‘vociferous minority’.

Regrettably, this is how Local Government glosses over disquiet in the UK today and hitting the spot when it comes to overturning undemocratic decisions is a very hard thing to do, as the whole culture has evolved to protect itself.

In reality, even elected Councillors that do have their local communities and constituents at the heart of what they do, can find it an almost impossible task to get the right questions answered, as the system is geared to allow the close-down of unwelcome debate.

That said, persistence is the greatest ally in achieving worthy aims in Government, and if you keep asking questions, and then the questions which then follow any answers that you might get, the right result is far from being impossible – even if it doesn’t arrive within a timescale that you might find comfortable or like.

If I were representing people in Cheltenham right now, there are a number of questions that I would immediately ask. I would anticipate having many more, depending upon the answers I received or found. They would be as follows:-

Why has Boots Corner been closed?

Whilst it sounds like the answer should be obvious, it isn’t. BUT it is in the interests of the Council and/or whoever benefits from the closure for members of the Public to think that it is. Be sure not to fall into the trap of reading or listening to opinion, such as the article in last Sunday’s Observer, which framed the whole issue as being about pollution. That is just a useful excuse that takes the debate in a very different direction and is designed to make the real issues subservient to those that are in vogue.

Who or what is the driving force behind the change?

Is it the whole Council? Is it one of the Political Groups? Is it Officers? Were there Consultants involved? If there were Consultants involved, who paid the bill and what was the Brief?

What is their reasoning and motivation for the change?

Why now? What do the changes to Boots Corner really achieve? Is the reasoning given the full story, or is there more that we should know?

Who are the real beneficiaries?

Who stands to benefit from the changes at Boots Corner? What will those benefits be? What evidence was used to suggest that these results would be achieved? What modeling was used? What real-life examples were used and how do they relate to the very idiosyncratic nature of Cheltenham’s Road Plan?

What else is happening which is related?

There’s no such thing as coincidence. What else is happening on the same timeline as the changes to Boots Corner? What bigger Strategy is at work?

How did the Council reach the conclusion that the change was necessary?

What was the process within the Council that led to the decision to make the changes at Boots Corner? What is the chronology and timeline of the events that led to it? Who was involved in the process? What influence did each of the Parties involved have?

What evidence or tests being met will confirm the change as permanent?

The changes have been portrayed as being temporary or as a trial. What evidence will be used to decide if the changes at Boots Corner should become permanent? How have those levels been defined? Who has defined them? Who will write up the final Report, Conclusions and table the Proposal for the Council to decide?

What has been used as the basis of those tests?

Where did the ideas or methods come from which have been used to define these tests?

What has changed?

What has changed since the last time the Council and/or other Local Authorities considered closing Boots Corner and decided not to?

What is the long term Strategy?

 Is the closure of Boots Corner part of a much bigger plan? Does the Council intend to pedestrianise the whole of the High Street and Centre of Cheltenham? Is there something on the horizon that isn’t Publicly known?

What consultation with the Public has taken place?

Did a Public Consultation take place? If so, how was it carried out? What questions were asked? Who took part? How many people took part? What were their responses? What questions were raised? How were those questions answered?

What consultation with local businesses has taken place?

Did a Consultation with businesses take part? If so, how was it carried out? What questions were asked? Who took part? How many businesses took part? What were their responses? What questions were raised? How were these questions answered?

What consultation with Developers and Landlords has taken place?

Were Developers and Landlords consulted? What role did they play? What influence did hey have?

What influence has the arrival of the John Lewis store had on Boots Corner and other changes to the Town Centre Traffic system?

Has the arrival of the John Lewis store and its opening this Autumn had any influence on the Council’s decision making? If so, how?

Who designed the current plan?

Who designed the revised traffic and/or road plan to facilitate the Boots Corner closure? What modeling did they use? Why was that modeling considered appropriate as the basis for the changes?

What work was undertaken on traffic displacement modeling?

What work was undertaken on traffic displacement modeling? (Literally, what were the recognisable alternatives for drivers?) Where are the plans and figures showing where the traffic would go when Boots Corner was closed? How do the Council know what alternatives people who used to drive through Boots Corner to access the North of the Town Centre and beyond would use?

What steps were taken in response to the traffic displacement modeling before Boots Corner was closed on 28^th June 2018?

What steps were taken to address the impact of the traffic re-routing which was going to take place after the Boots Corner closure BEFORE it actually took place in late June?

All of this information should be available in the Public Realm, but it is far from an exhaustive list of questions, and I am sure that many more would arise as you go along.

The primary sources of information should be the Minutes of the Meetings of the Full Council and also any of the Council’s Committees which have been working on or ‘overseeing’ the Boots Corner changes.

This is where all of the decision making, the reasoning and the evidence that supported it should be open to Public view.

If not, Freedom of Information Requests (FOI) should enable access to anything else that isn’t disclosed because it has taken place outside of Public Meetings.

Please Remember: The Boots Corner Closure is a matter of everyday Public concern. As such, legitimate questions should always be answered when asked or presented appropriately. If the Council and any party involved has been fair, balanced and done everything properly to ensure that the best interests of local people, businesses and anyone it has a duty of care to are served, they will have nothing to hide and everyone working on their behalf will be as open and helpful as they can be. They certainly wouldn’t need to rely on or have reason to resort to ridicule or any other form of personal attack as part of their response – whatever the medium.

For me, one of the most challenging and frustrating experiences of being a Local Councillor, was talking to people I represented who had genuine grievances and reasons for stopping a poor policy from going ahead, who couldn’t understand why the Council wasn’t listening and basically didn’t care either.

Please believe me when I say that the only way to really have any chance of understanding what is wrong with Government and the Public Sector, is to experience it from within.

Even then, it is essential not be taken in by anyone who tells you that ‘this is just the way that things work’. It isn’t.

But most people who enter as Officers or newly elected Councillors with high ideals and aspirations for doing something good, simply accept everything that they are told and quickly become part of the problem too.

Over the Summer, talking to people whose lives have Cheltenham at their very centre, I again saw one of those massive issues coming into view. A completely unnecessary ‘created’ problem that makes sense to nobody who exists in the ‘real world’ outside of our own version of the Local Government system.

I’ve experienced the Boots Corner travesty first hand. I have had to make the same detours as you probably have done yourself and know that this whole project is benefiting nobody or nothing other than the ego’s of the people who dreamed this foolishness up.

I’ve already given my view on the whole thing here a couple of weeks ago. And whilst it is great to see Cheltenham’s MP Alex Chalk talking openly about how unwanted the Scheme is and a Change.org Petition now in place, we should all be under no illusion about how entrenched the mentality of those responsible for the Boots Corner fiasco is now likely to be.

If you want the Boots Corner plan overturned, the road reopened to all traffic and no more ridiculous schemes like this one to simply arrive without genuine consultation, there is only one thing that you can now really do.

You have to work to change the whole Council and replace them with people who have the same interest in what’s truly beneficial for the people in Cheltenham. That’s getting people elected as Councillors,  who put Cheltenham before themselves and any Political Party they might represent. People who have the same real-world view as you.

If one person is prepared to stand in the next Local Elections within each Cheltenham Borough Council Ward, take Party Politics out of the equation and then start working as a representative for something better for the People and Businesses of Cheltenham, we might all be surprised just how quickly the Campaign to overturn this stupidity will start to gain results.

Don’t be fooled by thinking that the Elections don’t matter in Cheltenham because they are a long way off. It doesn’t matter because it’s the cumulative effect of the work and effort talking to people, knocking on doors and getting real people engaged that will grow the very best fruit.

It is important that you or anyone prepared to do the work necessary to represent a Ward as a Councillor are committed enough to be ‘in it to win it’.

You must also be prepared to do everything that it will take to see this Campaign through until Boots Corner is fully reopened, normal traffic is flowing and the target result is achieved.

Being told that the Borough Council is prepared to change its mind will not be enough. Like politicians generally, Councils have a habit of quietly changing their mind as soon as any noise goes quiet.

To be sure of success, Boots Corner must be fully open before you can think about whether you then want to stop campaigning for what’s best for Cheltenham.

Being a Councillor or even taking on the responsibility of working to get elected as a Local Councillor isn’t for everyone. There’s a lot to think about before anyone can decide.

If you want to run a successful Campaign and then be a good Councillor too, it is essential that you know, understand and are fully committed to what you are getting yourself into.

I’m not making the suggestion lightly. I’ve been an Officer within a Local Authority, a Councillor and Senior Member of another.

I’m putting this on the table for people who live and run Businesses within the Boundary of Cheltenham Borough itself. Local people who are eligible to become a Candidate and are motivated to represent the real views of the people and businesses of this great Town.

What I can do to help you is offer you the benefit of my experience, through advice and suggestions.

I can provide you with direction and a guide to what you need to think about. An outline of the reality of what it takes to get elected and everything that you will find when you are successful – which you can be if you are ready to do all that it will take.

How to get Elected is available to read FREE on a guide-to-area Website, and a page-list-based Blogsite which is also FREE for you to use.

If you want to read How to get Elected on your Kindle, it is available from Amazon too.

Context is always at risk of misinterpretation, unless you are one person who knows exactly what you mean.

What we say, what we write or what we do in our interactions with others can always be viewed in at least three ways.

Until very recently, it was usually the third party to any experience or event which would be the best bet on introducing forgiveness and understanding when something was misunderstood or taken badly by either key party, whatever the circumstances happened to be in between.

Not only seeing, but respecting the reality of a bigger picture is something that in conversation, experiences and life in general, older generations once took for granted.

Young people, or ‘millennials’, as our unforgiving media as now branded them, are unlikely to recall the time when there was an alternative, yet unspoken rule. An acceptance that hanging reality upon just a word or a sentence wasn’t an appropriate call.

Communication was a sum game. Understanding something was all about the way that the words are said. Where and when they had been used. The backdrop which stood behind them and a whole picture made up of many different things, which together added up to something different.

The truth is often much greater than the sum of all parts and usually much much more.

Today we experience and endure something completely different. A selective form of deliberate, yet increasingly conditioned non-understanding. A way to make anyone or anything we disagree with well and truly wrong, in an attempt to unwittingly mislead others and influence the way that other people will think.

Culturally we are now attuned to look for anything that’s wrong with any point of a message, no matter how isolated it might be. We do so, rather than hearing and making a conclusion upon the content of all of that message, where determining our interpretation of the outlook or principle, and whether the direction of travel might provide a meaningful level of insight.

This is not even the preserve of the amateur, uneducated or unskilled.

Even writers, journalists and opinionators, the professional wordsmiths are now closed in their reasoning when it comes to studying the words, social media interactions, and interviews of the people that the truly objective would know better than to despise.

They do so not for the measure of the content, but for the mix of words which can be used to wrong the speaker, who will often have blundered into this trap unwittingly, no knowing they have fallen into an elephant trap built with malevolence which will soon revisit them in the form of a very dark surprise.

This habit has already destroyed careers. It has been used to change discourse. To eliminate realities which would benefit us all. It has become little more than a lesson in how to become professionally mean.

The opposite of this behaviour was once known freely as the Principle of Charity. And we would all do well to refresh ourselves with what the Principle of Charity actually means.

For when the time comes that we find ourselves on the receiving end of this cultural malaise which builds its own truth in a place where the genuine story has never been, we may wish that we ourselves could be in receipt of the benefit of the doubt from others. To be understood for what we have offered the world as a whole and honest picture. Rather being the target of someone’s else’s reason for being and becoming the focus which they need to apportion their own blame.

Change has the appearance of being hard, where once the first step is taken it becomes easy. Instead of looking for change to come from others, we have to accept that genuine change comes from within.

We can begin by treating each other, as we would wish to be treated ourselves.

It may require a little more thinking, but it soon feels good and we quickly remember that the opportunities are available in every situation where everyone can walk away, having bagged a genuine win.

I’ve been out of local government for nearly three and a half years. But I have continued to watch the continuing chain of messes being created within our Gloucestershire Boroughs and Districts. Usually because someone or a few people with power and with influence have personal ownership of and therefore investment in some ‘great’ idea. Ideas which are nearly always in some way about them, their career, their legacy or future. Wholly impractical ideas which are then misrepresented as being beneficial to the people they are actually responsible to. The people that they all represent.

There is some rich irony in the fact that lessons are never learned by these same people who have responsibilities not only to themselves, their jobs or their Political Parties.

Lessons are there to be learned through everything these public organisations do. They may appear to arrive in different form, but the same mistakes are being made time after time, over and over again.

Planning, for all the questions which surround its often arbitrary processes, has regrettably become the most day-to-day example of all that’s wrong in local government.

Yet the Local Planning Process only demonstrates what is wrong with the wider system itself.

The problem is only in small part due to laws and regulations, and actually more about the people who manage and implement government processes, their ideas, motives and yes, the ties that bind them to their ‘interpretations’ within the protectionist culture and environment in which they work.

Watching the Boots Corner fiasco unfold over recent months has been like reading a text-book example of what happens when Planners and their Political Masters get things wrong. What people experience when Councils come up with a ‘great idea’ to improve things, but overlook the biggest elephant in the room: What the real experience, impact and consequences will be for the people and businesses whose interests they are actually paid and elected to look after.

It doesn’t take many conversations with local business people, residents, employees and regular visitors from the local feeder Towns to know that these changes at Boots Corner are idealistic at best, but simply awful in practical terms.

The changes are having an impact not only on the Centre of Cheltenham itself, but are loading traffic onto the already congested main roads around the Town at rush hour, and now jamming back streets and almost certainly creating rat-runs unseen at every opportunity in between.

The change at Boots Corner is unnecessary. It’s not improving the Town Centre and nobody apart from the Planners and whoever on the Council they have convinced of the validity of this Scheme really has any idea what the real benefit of these changes are to anyone using Cheltenham Town Centre.

And that’s right now. Just wait until the long-awaited John Lewis Store opens its doors and visitor numbers really do burst through the lid.

Now don’t let anyone tell you that the Council is not aware of how people feel. If you follow local news, you cannot miss the disquiet that the changes in late June have raised. This is not Nimby-ism. It’s real people voicing genuine concern over the impact of poor decision making which is now having meaningful impact on their everyday lives.

The travesty is that instead of listening, and for fear of admitting being ‘wrong’, the Council is doubling down and now adding oversized flowerpots, cycle racks, benches, a lot of unhelpful white lines and yes, some artificial grass sat on the lump in between.

And there’s unlikely to be any mistake about the drawn-out nature of the timing of additions either.

Why? Well it’s all to give a repetitive sense to us all that this change is permanent. That when they tell us all that the trial was a success, that with hindsight it will feel like its permanence was always inevitable. That there was no option or reason to change their minds at any point in between.

But this simply isn’t true. And any tales you are told about decisions taking a long time to reverse in Council, or that a trial period must be seen through to its end to be valid are disingenuous at best.

There is no inevitability of confirmation for these changes at Boots Corner or indeed permanence of this change. It simply hinges on what the Officers and therefore the Councillors ultimately decide and however they choose to harvest and then interpret their ‘data’.

The fact is the Council could reinstate the pre-June road system within a few days if they really had doing what’s right for Cheltenham, in mind.

However, it is only fair that no Officer or Councillor be singled out and in some way blamed for what is happening in the Centre of Cheltenham right now.

The whole Government system is rotten with a protectionist and self-serving culture, only made worse by the quasi-bankrupt state of the Government and Public Sector, with austerity being a big part of the problem, but a significant way from being the cause.

But this in itself doesn’t mean that Cheltenham and indeed any of our Local Authorities cannot choose to be different.

The Council has the choice to be big about it. To listen. To gain respect from local people and businesses for trying something new but recognising it doesn’t work, for listening AND HEARING what is being said and quickly responding. To be adaptable to changing things that aren’t right and not get hung up at a personal level about what appearing to take a step back might look like.

Decisions are being made big and small within local authorities up and down the Country which have very little to do with with the people. And in case anyone isn’t sure, that’s the boss that Officers and Politicians ALL ultimately work for.

Locally the latest one is Boots Corner. In terms of direction, this one is definitely going the wrong way, and poor decisions which are having a real impact on daily life in Cheltenham are not the kind of change in local government that we all so badly need.

How about surprising us all and doing what’s actually right, rather telling us that’s what you are doing?

You can read some more of Adam’s writing about the realities of Local Government and the wider Public Sector here and here.